Comments and Complaints
If you have any comments, compliments or complaints regarding the service, please advise Jacqui Grime our Patient Services Manager, or a member of the reception team. Alternatively you can make an appointment with, or write to, our Practice Manager Tracy Williams.
All discussions and correspondence are treated in confidence and you should feel free to express any views you may have.
Our full complaints policy is available to view and download under the Further Information section.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.