Noticeboard

The Surgery will be closed for training on Tuesday 11th October from 1pm. We will re-open at 8am on Wednesday 12th October. If you require medical assistance- please contact 111

UPDATE 12.09.22

 

COVID-19 GUIDANCE IN LOCAL HEALTHCARE SETTINGS 

In the interests of patient safety and the protection of health and care staff, volunteers and visitors, the wearing of face masks will be personal choice.  

 

  • HANDS: Wash hands regularly with soap and water or hand gel if hand washing facilities are not available 
  • SPACE:  Give people space (1m away from people is preferable) wherever possible and ensure workplaces are COVID Secure 
  • FRESH AIR: Ensure areas are well ventilated wherever possible by opening windows, etc 

Please watch out for further updates.         

We appreciate your ongoing support. 

 

 

 

 

 

Comments and Complaints

Complaints Procedure

pad_and_penIf you have any comments, compliments or complaints regarding the service, please advise Jacqui Grime our Patient Services Manager, or a member of the reception team. Alternatively you can make an appointment with, or write to, our Practice Manager Tracy Williams.

All discussions and correspondence are treated in confidence and you should feel free to express any views you may have.

Our full complaints policy is available to view and download under the Further Information section.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Write: Millbank Tower, Millbank, London SW1P 4QP.

 

 
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