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COVID BOOSTER VACCINATIONS - Please click on the link below;

Information - updated 28.02.22

COVID-19 GUIDANCE IN LOCAL HEALTHCARE SETTINGS TO REMAIN UNTIL FURTHER NOTICE 

 

 

Following the end to mandatory social distancing and mask wearing in daily life, please be advised that if you are visiting a healthcare setting such as GP surgery, community clinic or hospital, you will still be required to wear a facemask and adhere to social distancing guidelines.

 

Despite the easing of restrictions in our daily lives, we must continue to follow a rigorous process in health and care settings to keep our patients and our colleagues safe.

    

Therefore, all health and social care staff, volunteers, patients and visitors will still be required to continue to follow the below: 

  • HANDS: Wash hands regularly with soap and water or hand gel if hand washing facilities are not available 
  • FACE: Wear a face covering in practice buildings  
  • SPACE: Stay at least 2m away from people wherever possible and ensure you follow the social distancing measures in place 


Thank you for helping us continue to keep our patients and staff safe during these continued challenging times.

Comments and Complaints

Complaints Procedure

pad_and_penIf you have any comments, compliments or complaints regarding the service, please advise Jacqui Grime our Assistant Practice Manager, or a member of the reception team. Alternatively you can make an appointment with, or write to, our Practice Manager Tracy Williams.

All discussions and correspondence are treated in confidence and you should feel free to express any views you may have.

Our full complaints policy is available to view and download under the Further Information section.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Write: Millbank Tower, Millbank, London SW1P 4QP.

 

 
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