Please click the link below to complete a form to change the personal details we have on file on your medical record.

https://www.wordenmc.net/practice-information/change-of-personal-details/

All patients who desire it are entitled to have a chaperone present for any consultation, examination or procedure.

A chaperone may be a family member or friend. You may however prefer a more formal chaperone such as a nurse or other member of staff; wherever possible we would ask that you make this request when you book your appointment so that arrangements can be made, and your appointment is not delayed in any way – if this is not possible we will try to provide a chaperone at the time, but it may occasionally be necessary to reschedule your appointment.

Your doctor or nurse may also require a chaperone in certain circumstances and in accordance with the chaperone policy.

If you have any comments or suggestions for the surgery, please feel free to inform us by clicking the link below and completing a form.

https://www.wordenmc.net/practice-information/comments-and-suggestions/

Click here to view/download our complaints policy.

If you have any comments, compliments or complaints regarding the service, please advise Jacqui Grime our Patient Services Manager, or a member of the reception team. Alternatively you can make an appointment with, or write to, our Practice Manager Tracy Williams.

All discussions and correspondence are treated in confidence and you should feel free to express any views you may have.

Our full complaints policy is available to view and download under the Further Information section.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

1. Getting it right
2. Being customer focused
3. Being open and accountable
4. Acting fairly and proportionately
5. Putting things right
6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

At Worden Medical Centre we respect your right to privacy and keep all your health information confidential & secure. It is important that the NHS keeps accurate and up to date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved.

You have the right to know what information we hold about you. If you would like to see your records, please contact the Patient Services Manager, Jacqui Grime.

Our policy on ‘Sharing and Disclosing Patient Information’ is available should you wish to read it. Information regarding Access to Records and Data Protection are available on the posters situated in the waiting areas.

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean (average) earnings for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Worden Medical Centre in the last financial year (2022/2023) was £ 37,788 before tax and National Insurance. This is for 4 full time GPs and 4 Part time GPs and 3 locums.

Medical students are attached to the surgery for four or five week units from August through to May each year. All the students are in their 4th or final year of their course at Manchester University, and come here to gain experience in general practice.

The students are placed with both doctors and nurses; the receptionist may ask when you attend for an appointment if you have any objection to the student’s presence, or if you mind seeing the student on his/her own prior to seeing your doctor.

The students do find this time invaluable and rewarding, and your co-operation is greatly appreciated.

Worden Medical Centre is a long-established provider of general medical services, where patients and staff thrive together, united by a commitment to compassionate patient-centred healthcare, personal growth, and a culture of excellence. We want every patient to experience the highest standard of healthcare, delivered with warmth and respect, and where our dedicated team finds fulfilment in their work, continuously learning and contributing to a positive and supportive environment. Our goal is to be a beacon of well-being, where the health and happiness of both patients and staff are our upmost priority.

If you wish to opt out of this messaging service please fill out the consent form.

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.

If you would like to complete our patients survey, please click the link below. It is completely anonymous.

Patient Survey

All patient facilities are located on the ground floor with level access. We also have three parking bays outside our practice entrance which are reserved for patients with limited mobility.

For patients with a hearing aid, we have a loop system at the front desk; this is a portable device, also available for use in consulting rooms.

We can arrange interpretation and translation services by telephone for patients who do not speak English; please let us know if this service is required when booking an appointment. Alternatively feel free to bring along someone you trust to interpret.

Our patient representative group newsletter is also prepared in an audio format to allow patients with limited eyesight to hear it’s contents.

Should you experience any difficulty, please discuss your requirements with the reception team.

The Worden Medical Centre is committed to providing a safe and comfortable environment for patients and staff alike.

You have the right to receive a polite, confidential and efficient service at all times.

It is your responsibility to keep your appointments and arrive on time, or to give adequate notice of cancellation.

Abusive or violent behaviour

We expect patients to treat our staff with respect and courtesy and will not tolerate threatening, violent or abusive behaviour; such behaviour will result in removal from the practice list.