Appointments

In recent years, the demand for appointments in general practice has increased to the point that the service is struggling to cope.

With this in mind we have reviewed our appointment system so that our patients are seen by the right person at the right time.

We have invested time in training our receptionists to become care navigators and they will be asking you for a brief description of why you need an appointment.

This does not mean they will make clinical decisions or decide whether you need an appointment. What they will be doing is sign-posting you to the most appropriate clinician or service for your needs or condition.

We still have a range of  appointments which can be booked in advance from 24 hours ahead and we also have on the day availability.

Messages can be left for a doctor or nurse, but PLEASE NOTE: these are for leaving information only. If you require to speak to a doctor or nurse, you should book a telephone consultation.

If you cannot keep your appointment, please inform the surgery as soon as possible. There are many ways to cancel appointments;

• Tel 01772 423555 - Option 2. When the surgery is closed, there is a an option to leave a voice message, which are checked every working morning.
• Via My GP App if registered
• Via Patient Online Services if registered
• When you receive a SMS text reminder, there is an option to cancel the appointment.

The attached Appointments Guide explains our appointment system further.

Appointments Guide

Booking Appointments Online

We have a wide range of appointments available to book online such as;

GP Advance Appointments

Nurse Practitioner Appointments

Blood Tests

Smears

Long Term Condition Reviews

Travel Clinic

Ear Syringing

Vit B12 Injections

Contraceptive checks and injections

If you wish to register for online services, please see tab 2 - Patient Online Services for more information

Home Visits

Home visits are very time consuming and should only be requested when you are too ill to attend the practice in person.

Where possible please telephone before 10.30am to request a visit. A doctor may ring you back, and may also request that you do attend the practice if it is more appropriate.