Appointments

Various appointments for the next 7 days are released daily at 8am.

Appointments for patients invited for long term condition monitoring are available to book on line up to a month ahead.

In recent years, the demand for appointments in general practice has increased to the point that the service is struggling to cope.

With this in mind we have reviewed our appointment system so that our patients are seen by the right person at the right time.

We have invested time in training our receptionists to become care navigators and they will be asking you for a brief description of why you need an appointment.

This does not mean they will make clinical decisions or decide whether you need an appointment. What they will be doing is sign-posting you to the most appropriate clinician or service for your needs or condition.

We still have a range of appointments which can be booked in advance from 24 hours ahead and we also have on the day availability.

Messages can be left for a doctor or nurse, but please note: these are for leaving information only. If you require to speak to a doctor or nurse, you should book a telephone consultation.

Telephone Options

Option 1 – Appointments (Same-Day Need and Routine GP)
For conditions that need attention today, our Care Navigators will ask about your symptoms and direct you to the most appropriate clinician, which may include:
✔ GP
✔ Advanced Nurse Practitioner/Nurse Practitioner/Paramedic
✔ Pharmacy
✔ Physiotherapist
✔ Other services (e.g., COPD Home Care Service, Urgent Care, A&E)

Option 2 – Other Routine Appointments, Test Results and General Enquiries (Available from 10:30 am Monday to Friday)
Use this option to book:
📍 Long-term condition reviews
📍 Blood tests
📍 Smear tests
📍 Contraception checks
📍 HRT reviews
📍 Vaccinations

🔹You can also use this option to receive your test results or if you have a general enquiry or query.

Option 3 – Check or Cancel an Appointment
🔹 Use this option to check your upcoming appointments or cancel if needed.
🔹 Available even when the surgery is closed.

Option 4 – Prescriptions & Queries (9:30 am – 12 noon, Monday to Friday)
💊 Order a prescription or ask about an existing one.
⚠ Mondays are very busy—why not try another day?

Option 5 – Insurance & Medical Reports
For queries about insurance forms or medical reports

Cancelling Appointments

If you cannot keep your appointment, please inform the surgery as soon as possible. There are many ways to cancel appointments;

• Tel 01772 423555 – Option 3. When the surgery is closed, there is a an option to leave a voice message, which are checked every working morning.
• Via NHS App if registered
• Via Patient Online Services if registered
• When you receive a SMS text reminder, there is an option to cancel the appointment.

The attached Appointments Guide explains our appointment system further.

Booking Appointments Online

We have a range of appointments available to book online such as;

• Blood Tests (only if the surgery has requested them)
• Smear Tests
• Long Term Condition Reviews (after receiving an invitation)
• NHS Health Checks (after receiving an invitation)
• Vitamin B12 Injections
• HRT Reviews
• Vaccinations – including pre-school boosters and flu
• Contraception reviews and injections

If you wish to register for online services, please see tab 2 – Patient Online Services for more information

Patient Online Services

Appointments and Repeat Prescriptions
If you wish to register for repeat prescription ordering and access to appointments online, please use the link below or download the registration instructions. 

– Registration Instructions
– Click here to register

Viewing Medical Records
If you wish to register to have viewing access to your medical records, please click on the patient information leaflet below for further information.

Patient Information Letter