📞Telephone Options – Quick Guide

Option 1 – Appointments (Same-Day Need and Routine GP)
For conditions that need attention today, our Care Navigators will ask about your symptoms and direct you to the most appropriate clinician, which may include:
✔ GP
✔ Advanced Nurse Practitioner/Nurse Practitioner/Paramedic
✔ Pharmacy
✔ Physiotherapist
✔ Other services (e.g., COPD Home Care Service, Urgent Care, A&E)

Option 2 – Other Routine Appointments, Test Results and General Enquiries (Available from 10:30 am Monday to Friday)
Use this option to book:
📍 Long-term condition reviews
📍 Blood tests
📍 Smear tests
📍 Contraception checks
📍 HRT reviews
📍 Vaccinations

🔹You can also use this option to receive your test results or if you have a general enquiry or query.

Option 3 – Check or Cancel an Appointment
🔹 Use this option to check your upcoming appointments or cancel if needed.
🔹 Available even when the surgery is closed.

Option 4 – Prescriptions & Queries (9:30 am – 12 noon, Monday to Friday)
💊 Order a prescription or ask about an existing one.
⚠ Mondays are very busy—why not try another day?

Option 5 – Insurance & Medical Reports
For queries about insurance forms or medical reports

Thank you for your patience and support as we work to improve access to care.