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Noticeboard

Tuesday 9th July - The surgery is closed from 1pm today for staff training. The surgery will re-open at 8am on Wednesday 10th July. If you need urgent medical attention, please contact dial 111 for NHS111 service.

General Practitioner vacancy - please see Latest News for further details

March 2019

Dr Pretswell

The Partners would like to inform patients that Dr Carol Pretswell has decided to leave the Practice at the end of this month for pastures new as a Research Physician.

Carol has been with the Practice for around 14 years, firstly as a Locum GP, Salaried GP and then the last 7 years as a Partner.

We will all miss her, but wish her good luck and best wishes for the future.

IMPORTANT NOTICE - AS FROM FRIDAY 12TH OCTOBER OUR FAX MACHINE WILL NOT BE AVAILABLE FOR THE FORESEEABLE FUTURE. YOU CAN EMAIL THE SURGERY IF REQUIRED -

CSRCCG.wordensurgery@nhs.net

Thank you.

 

Comments and Complaints

Complaints Procedure

pad_and_penIf you have any comments, compliments or complaints regarding the service, please advise Jacqui Grime our Assistant Practice Manager, or a member of the reception team. Alternatively you can make an appointment with, or write to, our Practice Manager Tracy Williams.

All discussions and correspondence are treated in confidence and you should feel free to express any views you may have.

Our full complaints policy is available to view and download under the Further Information section.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Write: Millbank Tower, Millbank, London SW1P 4QP.

 

 
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