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Noticeboard

IMPORTANT - REFERRAL INFORMATION

Since the Cyberattack in mid May, referrals done possibly from the mid to end of April have not been processed . If you are have been waiting for a referral since this time, please contact the surgery and speak to one of the medical secretaries. The surgery has been working to try and locate and process as many of the referrals as possible.

PATIENT ONLINE ACCESS AND ELECTRONIC PRESCRIBING  - Open Mornings

We are holding 'open mornings' for patient online access registrations every morning from 9am to 12 noon between the 19th and 23rd June. If you would like to register for online services to be able to book/cancel appointments, order repeat prescriptions or view your medical records, please come in to the surgery during the open mornings and the NHS England and surgery staff will be pleased to help. If you are having any problems with online access, please also feel free to come in and have a chat to see if we can sort it out! The staff will also give you advice about the Electronic Prescribing Service.

Comments and Complaints

Complaints Procedure

pad_and_penIf you have any comments, compliments or complaints regarding the service, please advise Jacqui Grime our Assistant Practice Manager, or a member of the reception team. Alternatively you can make an appointment with, or write to, our Practice Manager Tracy Williams.

All discussions and correspondence are treated in confidence and you should feel free to express any views you may have.

Our full complaints policy is available to view and download under the Further Information section.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Write: Millbank Tower, Millbank, London SW1P 4QP.

 

 
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