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Noticeboard

Tuesday 16th April - Our clinical system is now back up and running. The prescription line will be open as usual from 9am tomorrow morning. Thank you.

March 2019

Dr Pretswell

The Partners would like to inform patients that Dr Carol Pretswell has decided to leave the Practice at the end of this month for pastures new as a Research Physician.

Carol has been with the Practice for around 14 years, firstly as a Locum GP, Salaried GP and then the last 7 years as a Partner.

We will all miss her, but wish her good luck and best wishes for the future.

IMPORTANT NOTICE - AS FROM FRIDAY 12TH OCTOBER OUR FAX MACHINE WILL NOT BE AVAILABLE FOR THE FORESEEABLE FUTURE. YOU CAN EMAIL THE SURGERY IF REQUIRED -

CSRCCG.wordensurgery@nhs.net

Thank you.

 

Extended Access Clinics

Please click below for further information and clinic dates

April 2019

May 2019

Appointments

September 2018

In recent years, the demand for appointments in general practice has increased to the point that the service is struggling to cope.

With this in mind we have reviewed our appointment system so that our patients are seen by the right person at the right time.

We have invested time in training our receptionists to become care navigators and they will be asking you for a brief description of why you need an appointment.

This does not mean they will make clinical decisions or decide whether you need an appointment. What they will be doing is sign-posting you to the most appropriate clinician or service for your needs or condition.

We still have a range of GP appointments which can be booked in advance from 24 hours to 31 days head and we also have on the day availability.

Messages can be left for a doctor or nurse, but PLEASE NOTE: these are for leaving information only. If you require to speak to a doctor or nurse, you should book a telephone consultation.

 

If you cannot keep your appointment, please inform the surgery as soon as possible. There are many ways to cancel appointments;

  • Tel 01772 423555 - Option 2. When the surgery is closed, there is a an option to leave a voice message, which are checked every working morning.
  • Via My GP App if registered
  • Via Patient Online Services if registered
  • When you receive a SMS text reminder, there is an option to cancel the appointment.

On average there are 100 GP and Nurse appointments missed every month.

The attached Appointments Guide explains our appointment system further.

Appointments Guide

Booking Appointments Online

We have a wide range of appointments available to book online such as;

GP Advance Appointments

Nurse Practitioner Appointments

Blood Tests

Smears

Long Term Condition Reviews

Travel Clinic

Ear Syringing

Vit B12 Injections

Contraceptive checks and injections

If you wish to register for online services, please see tab 2 - Patient Online Services for more information

 

 
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